We are sorry to hear of the challenges you are experiencing with your product. Below are some solutions that the team has found helpful. If these solutions do not work, please return the product to the place of purchase for a refund or exchange.
Color Tube
When opening a tube of color, be sure to punch a large enough hole at the base with the cap and squeeze some of the product out with your hands before using a tube key or crimper. This will help to release pressure from inside the tube and help to prevent possible rupture. Additionally, we recommend using a tube crimper as another option to help dispense the entire tube of color with ease.
Here is a video with step by step color dispensing best practices: HOW TO: Extract Kenra Color Using a Color Key | Best Practices | Kenra Color