We are sorry to hear of the challenges you are experiencing with your product. Below are some solutions that the team has found helpful. If these solutions do not work, please return the product to the place of purchase for a refund or exchange.
Locked Liter Pump
To release the liter size pump from its locked position, first ensure that the base of the pump is securely screwed onto the neck of the bottle. Then, turn the pump nozzle to the left(counterclockwise) until the pump has become fully unwound. If the pump nozzle has not released, remove the entire pump from the bottle, hold the stem with one hand, and twist the pump to the left (counterclockwise) with the other hand.